Hi,
I have a problem with opening the ArcMap 10.1 on my Surface. I'm using Windows 8 Pro and after I installed some system updates, the ArcMap won't start. Every time I try to open ArcMap, I receive an error message says "ArcGIS Desktop has encountered a serious application error and is unable to continue".
The windows updates I recently installed were KB890830, KB2820330, KB2805966, KB2723161, and KB2267602. None of them matches the ones mentioned in the recent Esri email titled 'Critical Information Regarding Microsoft Update and ArcGIS'.
I have installed the ArcGIS 10.1 Service Pack 1 and it didn't solve the problem. I have also removed and reinstalled Windows 8 on my Surface and did a clean reinstallation of ArcGIS and I still cannot open ArcMap 10.1. The same error warning window popup upon opening ArcMap. I'm really struggled to find a solution for this. Any suggestions will be appreciated!
Thank you!
I have a problem with opening the ArcMap 10.1 on my Surface. I'm using Windows 8 Pro and after I installed some system updates, the ArcMap won't start. Every time I try to open ArcMap, I receive an error message says "ArcGIS Desktop has encountered a serious application error and is unable to continue".
The windows updates I recently installed were KB890830, KB2820330, KB2805966, KB2723161, and KB2267602. None of them matches the ones mentioned in the recent Esri email titled 'Critical Information Regarding Microsoft Update and ArcGIS'.
I have installed the ArcGIS 10.1 Service Pack 1 and it didn't solve the problem. I have also removed and reinstalled Windows 8 on my Surface and did a clean reinstallation of ArcGIS and I still cannot open ArcMap 10.1. The same error warning window popup upon opening ArcMap. I'm really struggled to find a solution for this. Any suggestions will be appreciated!
Thank you!