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Issues customizing toolbars in Desktop 10.1 (SP1)

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Lately, I've been having issues with the buffer tool (geoprocessing) failing when attempting to dissolve results. A coworker suggested using the Buffer Wizard instead. Unfortunately, I can't try it out, because I am unable to drag the Buffer Wizard (or any other tool, for that matter) to any toolbar.

Screen captures don't include what the cursor looks like, but when I go to...

Customize > Customize Mode... > Commands >

...and try to drag any tool, my cursor looks like a white arrow pointing to a gray rectangle on the top left, with a gray "x" in a box on the lower right.

What do I need to do to get this functionality back? Currently, I can't add any tools at all.

Thanks,
Matt

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