Downloading Attachments from Hosted Service

Working with ArcGIS Online Collector App, have a working map online that we've used to collect damage info & photos from recent local tornado. Want to be able to download the file with all attributes and attachments. Basic file w/attributes works fine, but can't come up with a way to get the attached photos. When you open the map in Desktop (either Basic or Standard) we get no attachments. Only idea in the Collector forum was that it did work if all points have photos, but mine don't.

I've just shared my map publicly - http://services2.arcgis.com/UAAKLK1Z...eatureServer/0

Ideas? Thanks - Jim