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ArcMap10 Basemaps not showing up

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Hello - I have been having trouble getting basemaps to work. When I open already completed maps the basemaps that are already in the map work, but when making a new map I can't get them to show up. The options for basemaps show up in the add data button, but when I click on one to add it to the map nothing happens. Any ideas why this is happening or what I can do to fix this issue?

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